Monitor every conversation about your brand and competitors
News, Blogs, Forums, Social Networks, Microblogging Services, Videos, PPTs
using a single dashboard
Classify conversations by relevance, tonality, criticality and theme
Additionally, keyword search
makes it easy to find old conversations
using curation tools
Respond to customers, critics and prospects quickly and easily
Allows the right stakeholder to respond - Cust. Service, PR, Marketing, Top Mgmt
using team collaboration features
Generate interactive charts to analyze your social media efforts
Buzz Volume, Share of Voice, Sentiment, Media, Themes, Resolution Rate & Time
using custom reports